That depends on the type of business you're in. You may want to use social media to gain exposure for your brand, to directly interact with your customers or to promote specific products and services.
Odden suggests that you first define how your social-media outreach marketing will provide value to your customers. Specifically, think about how you can use social media to solve your customers' problems.
If you're a small company with few employees, consider delegating the task to a staff member who has a good track record of implementing effective social-media campaigns. If you have a larger company, a qualified employee in the marketing department might be a good fit for the task. Businesses with larger budgets but not enough experience with social-media marketing could benefit from hiring a social-media marketing consultant or firm, says Odden.
As a starting point, Odden advises that small businesses begin with a blog and a presence on just one social network, at least for the first few months. Which network? Find out what by surveying your customers about which platforms they use the most.
Whether your company is large or small, you can't go wrong with a Twitter account, Odden says. It's a platform that is easy to learn and use, and you can't beat the 140-character limit.
Porterfield advises posting on all of your social networks two to five times a day. Your followers visit social-media sites at different times of the day. "One post a day simply isn't enough because most of your fans won't see it simply due to timing," she says.
Certain types of content generally work better on certain social-media platforms, according to Odden. For example, Facebook, Pinterest, Google+ and Instagram are inherently visual, so striking, memorable images of your products, company events and perhaps behind-the-scenes snapshots of employees at work can be effective choices for those particular platforms. But text-only status updates on Facebook without an accompanying link also trend well, especially when asking questions.
Social media is fast becoming the most common way for current and potential customers to interact with businesses. You can use Facebook, Twitter, Google+ and other platforms to instantly (and publicly, mind you) field and respond to customer questions, order status inquiries, and, yes, even complaints.
Porterfield says there aren't any surefire tricks to earn fans' and followers' dollars, though some tactics seem to work better than others. For instance, Facebook ads can be an easy, inexpensive way to grow your fan base, increase engagement and collect sales leads. It's up to you to convert those sales leads.
It's important to continually track your social-media marketing metrics in order to gauge which tactics and types of posts work and which don't.
Ironically, the answer here is not having a social-media plan. So, have one and stick to it. "Social media is constantly changing, so you need to be ready to change and adapt all the time as well," Porterfield says. Constantly evaluate and refine your social strategy. Doing this on a monthly basis can help you identify which tactics are working and which ones to ditch.
Read more: http://www.entrepreneur.com/article/228324#ixzz2fXmqDZyi
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